Shipping policy
1. Domestic Shipping (UAE)
Orders placed before 2 pm GST (Gulf Standard Time) will generally be processed on the
same business day.
Shipping is handled through FedEx or Aramex.
Standard UAE delivery time: 1–3 business days after the order has been dispatched.
Remote area deliveries may incur an extra 1-3 business days.
Delivery timeframes are estimates and may vary based on courier scheduling, service
availability, remote-area routing, or other factors beyond our control.
Once your order is shipped, you will receive a tracking number via email.
Customers are responsible for providing an accurate delivery address and reachable
contact number.
2. GCC Region Shipping
We ship to GCC countries (e.g., Saudi Arabia, Oman, Kuwait, Bahrain, Qatar) via
Aramex or FedEx.
Estimated delivery time: 2-5 business days from dispatch, depending on destination
and customs clearance.
Customs duties, taxes, or import fees (if applicable) in the destination country are the
customer’s responsibility unless otherwise stated.
We reserve the right to select the carrier (FedEx or Aramex) based on cost/availability
for the destination country.
3. Shipping Rates
Shipping costs are calculated at checkout based on destination, carrier, weight and
dimensions of the package.
Free shipping may be offered for promotional orders or above a certain order value
For oversized items (such as full bikes), additional shipping surcharges may apply.
These will be clearly displayed at checkout or communicated separately.
4. Order Processing and Dispatch
Once your payment is confirmed, we will review and prepare your order.
Dispatch times: Typically, within 1 business day for in-stock items.
Business days exclude weekends (Saturday/Sunday) and UAE public holidays.
Delivery timeframes are provided as estimates. Actual delivery duration may vary due to
courier scheduling, service limitations, customs clearance, or external factors beyond
our control.
5. Tracking & Delivery
After dispatching you will receive a tracking link from the carrier.
Please ensure someone is available at the delivery address to receive the parcel.
If delivery fails (no one available, address incomplete, customer unavailable),
additional redelivery or storage fees may apply depending on carrier rules.
If you wish to postpone delivery (for example, ask the courier to leave with concierge),
please contact us promptly.
6. Duties, Taxes & Customs (GCC Shipping)
For GCC deliveries outside the UAE, import duties, taxes and customs charges may
apply in the destination country. These are not included in the shipping cost unless
stated.
Please check with your local customs authority if unsure.
Once an order has been dispatched and transferred to the shipping carrier, any transit
or customs-related delays are outside our control. Airwerks Cycles is not liable for
delays caused by the courier, customs clearance, or destination country regulations.
7. Returns & Exchanges
For returns or exchanges, please refer to our separate Refund & Return Policy.
Note that return shipping cost from other GCC countries may be higher and subject to
customs clearance.
We recommend you contact us before initiating a return from outside the UAE.
8. Lost, Damaged or Delayed Shipments
On receipt of your parcel please inspect packaging and contents.
If you find visible damage, please refuse the package or note “damaged on delivery”
with the carrier and notify us immediately.
In case of lost or delayed shipments we will assist in contacting the carrier and filing a
claim. Please provide your order number and tracking details.
Airwerks Cycles’ responsibility for a shipment ends once the package is transferred to
the courier. Any claims for loss, damage, or delay will be handled in accordance with
the courier’s policies.
9. Changes to Shipping Policy
We may update this shipping policy at any time. The version displayed on our website at
the time you place your order applies.
If major changes occur (e.g., shipping rates or carriers), we will notify you via email
where possible.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Email: info@airwerkscycles.com
Phone: +971 56 6835 438
Address: 55th St, Al Safa 1 (Opposite Choitrams, Al Wasl Road, Dubai, UAE
