Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days from receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be:
- In the same condition as received (unworn, unused, with tags)
- In its original packaging
- Accompanied by the receipt or proof of purchase
Defective or Incorrect Items
If your item is defective, damaged, or you received the wrong product, contact us immediately at info@airwerkscycles.com We’ll evaluate the issue and make it right.
Returns Process
To start a return, contact us at info@airwerkscycles.com Once approved, we’ll provide a return shipping label and instructions. Items returned without prior approval cannot be accepted.
Refunds
Once we receive and inspect your return, we’ll notify you if your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Please note your bank or credit card company may take additional time to process the refund. If more than 15 business days pass after approval, contact us at info@airwerkscycles.com
Contact Us
We’re here to make your return as smooth as possible! For any questions about returns, contact us at info@airwerkscycles.com
Return Address:
55th St - Al Safa First - Al Safa 1 – Dubai – United Arab Emirates
